Refund policy

We have a 30-day return policy, meaning you have 30 days to request a return after receiving your item.

To be eligible for a return, your item must be in the same condition as you received it, undamaged and unused, with tags attached and in its original packaging.

To begin the return process, please contact us at toieshopify@gmail.com. Please note that returned items must be sent to the following address: [Enter return address]

If your return is accepted, we will send you a return shipping label with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

You can contact us anytime with any questions regarding returns at toieshopify@gmail.com.

Damage and Issues
Please inspect your order upon receipt and contact us immediately if any items are defective, damaged, or you received the wrong item so we can assess the problem and resolve it.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., bespoke or bespoke products), and personal hygiene products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Sorry, we cannot accept returns of discounted items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you already have, and once the return is accepted, purchase a new item separately.

EU 14-Day Order Hold Period
Regardless of the above provisions, if an item is shipped to the European Union, you are entitled to cancel or return your order within 14 days for any reason and without having to give a reason. As stated above, your item must be in the same condition as you received it, undamaged and unused, with tags and in its original packaging. You must also have the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know if a refund has been approved. If approved, You will automatically receive a refund through your original payment method within 10 business days. Please note that your bank or credit card company may need some time to process and issue the refund.
If more than 15 business days have passed since we approved your return, please contact us at toieshopify@gmail.com.